Overview
ArenaClub operates a mobile app for booking sports courts — padel, football/5-a-side, and other courts — and for renting or purchasing equipment for those bookings. This policy explains what information we collect when you use the app, why we collect it, and the choices you have.
Payment happens in person at the venue when you arrive. We never collect, transmit, or store card or bank details anywhere in the app.
Information we collect
Information you give us directly
| Data | When |
|---|---|
| Full name, email, phone number, age, password | Creating an account |
| Name, email, and your message | Contacting support in the app |
| Star rating and written comment | Reviewing a past booking |
Information collected as you use the app
| Your account ID | Used to attach bookings, reviews, and support requests to your account |
| Device push token | Used to deliver booking and promotional notifications to your phone |
| Booking & purchase history | Court, date, time, price, and any equipment added to a booking |
What we don’t collect
We do not access your location, camera, photos, contacts, or calendar. We don’t use cookies, web beacons, or third-party advertising or analytics tools. We don’t collect payment card details — you pay at the venue.
How we use it
- Create and manage your account, and authenticate you when you log in
- Take, confirm, and manage court bookings and equipment orders
- Send administrative messages — booking confirmations, changes, and reminders
- Respond to support requests and feedback
- Show your reviews to other players, and use reviews to improve the venue and the app
- Send marketing and promotional messages about ArenaClub (see below)
- Detect fraud, keep the service secure, and meet our legal and tax record-keeping obligations
Marketing messages
From time to time we send promotional emails or push notifications — for example about offers or to reconnect with players who haven’t booked in a while. These are separate from the administrative messages we always send (like booking confirmations), which are part of how the service works.
Retention & deletion
We keep your personal information for as long as you have an account with us. You can delete your account at any time from Profile → Edit Profile → Delete account in the app.
When you delete your account: your profile and reviews are permanently deleted. Your booking records are kept but disconnected from your identity — we retain anonymised booking history (court, date, price) for revenue reporting and tax record-keeping, as most venues are required to.
Your rights & choices
You can access and correct most of your information yourself, in the app:
- View your name, email, and phone number from the Profile tab
- Edit your name, phone number, age, and password from Edit Profile
- Delete your account entirely from Edit Profile
For anything not available in the app — such as changing the email address on your account, or requesting a copy of your data — contact us and we’ll handle it directly.
Security
We protect your information with industry-standard measures, including encrypted connections (HTTPS/TLS) between the app and our servers, salted password hashing (we never store your password in plain text), rate-limiting on login and sensitive requests, and security headers on all our API responses. No method of transmission or storage is perfectly secure, but we work to protect your information at every step.
Children’s privacy
ArenaClub is a general-audience app and isn’t directed at, or marketed to, children. If you believe a child has provided us with personal information, contact us and we’ll remove it.
Canadian users
If you’re in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Quebec residents, Quebec’s Law 25. This includes your right to access the personal information we hold about you, request corrections, withdraw consent for optional uses such as marketing, and file a complaint with the Office of the Privacy Commissioner of Canada if you believe we haven’t handled your information properly.
Changes to this policy
We may update this policy as the app changes. If we make material changes, we’ll update the effective date above and, where appropriate, notify you in the app.
Contact us
Questions about this policy, or a request about your data? Reach us at: